Refund policy

Refund & Cancellation Policy

• General Exchange: Products bought in-store or online can be exchanged within 30 days of purchase, provided the original receipt is presented. The product must be unused with the price tag intact. Our staff will verify the product and receipt, after which you may choose an item to exchange it with.
  
  
• Price Adjustment: Exchanges are subject to price adjustment (i.e., the price at which the customer originally bought the article will be considered for the exchange).
  
  
• Online Returns: If the product was delivered to you via our online store, you must initiate the return by sending an email to our customer support centre at we@impeccable.pk within 30 days of purchase.
  
  
• Defective Products: Exchanges are valid if the product(s) are found defective. The customer must contact our call centre at +92 317 777 1322 as soon as the order is received. Images of the defective product must be attached in your email to the customer care department. You will receive a verification call to proceed with the exchange.
  
  
• Collection Process: If a product is found defective, a TCS or Call Courier rider will collect it. Alternatively, you can drop the product off at any TCS or Call Courier store and call us so the article can be routed to our warehouse. Pick-up charges are borne by the company.
  
  
• Processing Time: Upon verification at our warehouse, a coupon of the same price will be issued. The entire procedure takes up to 7 business days.
  
  

• Online Store Coupons: For products purchased online, we will provide a compensation coupon equal to the price of the originally purchased product. You may use this coupon the next time you shop online with us.
  
  
• Coupon Validity: Please note that the coupon becomes valid 15 days after issuance and is subject to an expiration date. Please ensure you use it before it expires.
  
  
• Sale Items: Sale product(s) are strictly non-exchangeable.
  
  
• No Cash Refunds: impeccable does not entertain cash refunds under any circumstances.
  
  

• Cancellation by Customer: You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email containing tracking information, and our standard exchange policy will apply.
  
  
• Cancellation by impeccable: impeccable reserves the right to cancel orders at our discretion. Common reasons for cancellation include:
  
  
  • The item is out of stock.
    
    
  • Pricing errors on the website.
    
    
  • Credit card payment being declined by the issuing financial institution.